Products
Compliance
Essential
Wireless
Mouse
Sales
Resources
Datasheets
FAQ
Software Utility
Video
Blog
Contact
Request Samples
Frequently Asked Questions
How do I turn off or change the volume?
The Medigenic Compliance keyboards have an alert system to warn users when it is time for cleaning, and the alert settings can be managed via the Medigenic Software Utility. Factory settings allow for the keyboard to flash an LED and provide an audible beep for each keystroke every 12 hours. To reset the alert (and stop the beeping), all that is required is to press the "on/off" button to disable the keyboard, then wipe the entire front surface of the keyboard with a wet wipe or moist towel. There are conductivity probes in the corners of the keyboard that will sense the moisture, and there are pressure sensors in the center regions of the keyboard to detect the wiping action. Then, press the "on/off" button again and start typing.
Tutorial Video
Why do I need this product?
The Medigenic Keyboard is comprised of a completely flat silicon elastomer surface above a standard scissor key style of keyboard. The result is that the surface can easily be cleaned with virtually any cleaning agent in less than 5 seconds, because there are no nooks and crannies for the biological contaminants to hide. In addition, the scissor key keyboard mechanism provides the expected tactile feedback and key travel expected by users when typing, so data entry speeds are maintained. (1)Wilson, Peter R. MD et al, “Laboratory and in-use assessment of MRSA contamination of ergonomic computer keyboards for ward use.” Presented at the APIC’s 2008 Annual Conference, Denver CO
How do I clean the Keyboard?
Press the "on/off" button to disable the keyboard. Take any disinfecting wet wipe or moist towel and wipe across the entire surface of the keyboard.
There are no raised areas of the keyboard so this can be accomplished in less than 5 seconds. Press the "on/off" button again and it is ready for use.
If a user forgets to turn the keyboard back on, a timer will re-enable the keyboard itself after 30 seconds.
Tutorial Video
What cleaners can I use with Medigenic?
Medigenic keyboards are compatible with any hospital grade disinfecting wipes or solutions.
They have a durable silicon elastomer surface that is impervious to those cleaning liquids used in medical environments. Medigenic has been tested explicitly with Chlorine, Ammonia, Hydrogen Peroxide, Alcohol, and many commercially available wipes.
We have yet to find a cleaning agent that degrades the surface of the keyboard.
Do you offer a warranty?
We offer a 2 year warranty on all Medigenic products.
Why is my keyboard beeping?
The Medigenic Compliance keyboards have an alert system to warn users when it is time for cleaning, and the alert settings can be managed via the Medigenic Software Utility. Factory settings allow for the keyboard to flash an LED and provide an audible beep for each keystroke every 12 hours. To reset the alert, all that is required is to press the "on/off" button to disable the keyboard, then wipe the entire front surface of the keyboard with a wet wipe or moist towel. There are conductivity probes in the corners of the keyboard that will sense the moisture, and there are pressure sensors in the center regions of the keyboard to detect the wiping action. Then press the "on/off" button again and start typing.
Tutorial Video
Does the keyboard work with Linux or Apple OS?
There are two versions of Medigenic.
The Medigenic Essential keyboard uses standard USB/HID protocol and works with all platforms.
The Medigenic Compliance keyboards use a custom HID interface to manage the alert system, and the backlighting power requirements can exceed those of a 'low power device'. For these reasons many Linux builds and Apple OS systems do not have the necessary drivers for operation.
All Windows Operating Systems are compatible with Medigenic Compliance.
All the LED lights are on but the keyboard is not working
This indicates that the keyboard is not enumerating. There are three possibilities.
1.
Driver/Registry Issue :
Use the device manager to check for an unrecognized device - if found, remove and reinstall.
2.
Keyboard Configuration Issue :
An error has occurred with the configuration of the alarms or backlighting of the Compliance keyboard. This can be reset by first disabling these settings using the downloadable Medigenic Software Utility. In this utility, select "Disable Config" in the utility to inhibit the enumeration of the configuration interface. This should then be 'stored' permanently so that it will take effect on the next keyboard power up/plug in. Once the interface is disables it can be re-enabled by holding down the following key sequences during the next power up or plug in of the keyboard.K104/105 - (on/off) + (F12)K101/102 - (on/off) + (F1)
3.
Hardware Failure :
Please contact us for an RMA to return the unit for replacement or repair within the 2-year warranty
